Privacy Policy

This Privacy Policy ("Policy") is issued by wpkr ("we", "us", "our"), the operator of the platform available at https://wpkr.cam ("Platform"). It describes how we collect, process, store, protect and disclose personal data in connection with your use of the Platform, including account registration, identity verification, betting activity, customer support interactions and all other services we provide.

wpkr is an English-language online betting and live casino information platform targeting users in Pakistan and other jurisdictions where the Platform is lawfully accessible. By accessing and using the Platform, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.

This Policy should be read alongside our Terms & Conditions. If there is any conflict between this Policy and the Terms, the Terms shall prevail to the extent of the inconsistency unless otherwise stated.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment information, device identifiers and any other data that can be used to identify you directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure and destruction.
• "Data Controller" means wpkr, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of wpkr, including payment-processing service providers, KYC verification vendors and analytics services.
• "User" or "You" means any individual who accesses or uses the Platform.
• "KYC" means Know Your Customer — the identity, age and source-of-funds verification process carried out in accordance with the Operator's licensing obligations.
• "Cookies" means small text files placed on your device by the Platform or third-party analytics services to facilitate browsing, session management and usage analysis.

We collect the following categories of Personal Data from users of the Platform:

When you create an Account, we collect your full name, date of birth, email address, country of residence, city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), and a password. You may also provide an optional mobile number for two-factor authentication purposes.

To fulfill licensing and AML obligations, we may collect copies of government-issued identity documents such as a CNIC (Computerised National Identity Card) or passport, proof of address documents, and biometric liveness or selfie data where required by the Operator's verification process.

We collect records of deposits, withdrawals, betting activity and account balance history. We do not store full payment card details; payment card processing is handled by PCI-DSS-compliant third-party processors. References to familiar Pakistani payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are contextual only and do not imply that those providers directly process or store data on our behalf.

We automatically collect device and browser information (IP address, device type, operating system, browser version), session data, pages visited, bets placed, game history, login timestamps and approximate geolocation derived from your IP address.

When you contact our support team, we retain records of those communications, including the content of emails, live chat transcripts and any attachments you send, for a period necessary to resolve your query and for regulatory record-keeping purposes.

We collect data through cookies, web beacons and similar tracking technologies as described in Section 9 of this Policy.

We process your Personal Data for the following purposes:

We do not use your Personal Data to make fully automated decisions that have legally significant effects on you without an appropriate basis for doing so, and without providing you the right to request human review of such decisions.

We process your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to provide the services you have requested — such as account management, betting, deposits and withdrawals — in accordance with our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable licensing conditions, AML legislation, age verification obligations and other regulatory requirements in the Operator's jurisdiction.
• Legitimate Interests: Processing is necessary for our legitimate business interests — including fraud prevention, platform security, responsible gambling monitoring and service improvement — provided such interests are not overridden by your fundamental rights.
• Consent: Where we process your data for marketing communications or non-essential cookie placement, we do so only with your prior, freely given and informed consent. You may withdraw consent at any time by contacting us.

We do not sell your Personal Data to any third party. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• KYC and Identity Verification Providers: Third-party vendors who process identity documents and conduct liveness checks on our behalf, under strict confidentiality and data-processing agreements.
• Payment Processing Partners: Where required to execute deposits, withdrawals and fraud checks. These partners operate under their own applicable privacy frameworks.
• Analytics and Platform Providers: Service providers who assist with platform performance monitoring, session analytics and fraud detection.
• Regulatory and Law Enforcement Authorities: Where we are legally required to disclose data by applicable law, court order or regulatory instruction — including in the Operator's licensing jurisdiction. We are not required to disclose data to any Pakistani government agency unless required under applicable law.
• Group Companies: Where wpkr is part of a wider corporate group, data may be shared internally for legitimate business purposes subject to equivalent data protection safeguards.

wpkr operates from, and its Operator holds its license in, a jurisdiction outside Pakistan. As a result, your Personal Data may be transferred to, processed in and stored in countries other than Pakistan, which may have data protection laws that differ from those applicable in Pakistan.

Where such transfers occur, we take appropriate measures to ensure that your data receives a standard of protection consistent with applicable data protection law. These measures may include standard contractual clauses, adequacy decisions or equivalent safeguards.

By creating an Account and using the Platform, you acknowledge that your Personal Data may be transferred internationally as described in this section.

We retain your Personal Data only for as long as is necessary for the purposes for which it was collected, subject to any overriding legal, regulatory or licensing obligations. Our general retention approach is as follows:

• Account and Registration Data: Retained for the duration of your account relationship and for a defined period thereafter (as required by licensing or regulatory obligations).
• KYC and Identity Documents: Retained for the period required by AML and licensing regulations, which typically exceeds five years from account closure.
• Financial Records: Retained in accordance with applicable financial record-keeping requirements.
• Customer Support Communications: Retained for a reasonable period to resolve ongoing queries and for internal quality review, subject to any applicable legal hold.
• Technical and Usage Data: Generally retained in aggregated or anonymized form after a rolling period for analytics purposes.

When Personal Data is no longer required, it is securely deleted or anonymized in accordance with our internal data management procedures.

wpkr uses cookies and similar tracking technologies to deliver, maintain and improve the Platform. Cookies are small text files placed on your device when you visit the Platform.

• Strictly Necessary Cookies: Essential for the Platform to function. These enable session management, login authentication and security checks. They cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Help us understand how users navigate the Platform — which pages are visited, how long sessions last and where errors occur. This data is used in aggregated, anonymized form to improve Platform performance.
• Marketing Cookies: Where you have consented, these cookies may be used to deliver relevant promotional content. You may withdraw consent at any time.

You may configure your browser to refuse, block or delete cookies. Note that disabling strictly necessary cookies will affect your ability to use the Platform. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

Identity verification is a core compliance requirement for operators licensed in regulated gambling jurisdictions. When you submit KYC documents — including a CNIC, passport, proof of address or biometric data — you consent to their processing for the purposes of age verification, identity confirmation, fraud prevention and AML compliance.

KYC documents are handled by our authorized verification processors under strict confidentiality agreements. Access to identity documents is restricted to personnel with a legitimate need to review them for compliance purposes.

Subject to the applicable data protection law in the jurisdiction governing this Policy, you have the following rights with respect to your Personal Data:

To exercise any of the above rights, contact us using the details in Section 15. We may require proof of identity before processing your request to prevent unauthorized access to another user's data. We will respond within the timeframe required by the applicable data protection law. We will not charge you a fee for exercising your rights unless your request is manifestly unfounded or repetitive.

If we discover that we have inadvertently collected Personal Data from a person below the minimum age requirement, we will promptly delete that data and close the associated Account. If you believe a minor has created an Account on this Platform, please contact us immediately using the details in Section 15.

Age verification through our KYC process is a mandatory step before withdrawal access is granted. We take underage gambling seriously, and our verification procedures are designed to identify and prevent participation by minors.

We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, alteration or disclosure. These measures include:

• HTTPS/SSL encryption for all data in transit;
• Encrypted storage of sensitive data at rest;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Two-factor authentication options for account access;
• Incident response procedures to address and report security breaches within required timeframes.

While we take all reasonable steps to protect your data, no transmission over the internet or electronic storage method is 100% secure. We encourage you to use a strong, unique password for your Account and to log out when using shared devices.

wpkr reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will notify you via a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of those changes. We recommend reviewing this Policy periodically to stay informed of how we handle your Personal Data.

If you have any questions, concerns or requests relating to this Privacy Policy or our data processing practices, please contact us using the details below. The email address is provided as plain text only and is not a clickable link.

If you are not satisfied with our response to a data-related inquiry, you may have the right to lodge a complaint with the relevant data protection authority in the jurisdiction governing this Policy.